Help Center | New Zealand Gift Site | Celebration Box NZ

Help Center

FAQ

Customer Service

When will you respond to my email?

Can I make changes to my order? (e.g. note, delivery date)

Why didn't my order arrive on the delivery date I selected?

Gift Box different from the photo

Gift Box missing products or add-ons

Gift Box has the wrong product(s) inside it

Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility

Gift Box not delivered for 2+ days (during the delivery process)

Cancellation Policy

Cancellation Policy

Delivery

What areas do you deliver to?

How do I select a delivery date?

What if I need to request a delivery time?

Can you deliver to PO Boxes, Apartments and Rural Addresses?

Can I track my order?

How much is delivery?

What happens if the recipient isn’t home?

What happens if I made an order for perishable goods and I am a Rural (RD) Address?

General

Can you make custom boxes?

100,000th Customer Giveaway - Terms & Conditions

Corporate or PR Orders

Do you accept large custom Corporate or PR orders?

Nutritional Information

Donuts, Cupcakes, Toppings & Colouring

Loose Confectionery