Help Center

We deliver nationwide, with the exception of Apartments and PO Boxes, and perishable boxes to rural addresses (ie boxes which contain donuts are perishable).

Please check our calendar at the checkout to see the earliest delivery date, we recommend ordering a minimum of 3 days in advance, and you can order up to 3 months ahead. You can select any available date on this Calendar.

PLEASE NOTE

We will try our best to get your order to you on the selected delivery date however, as we use a third party delivery service and other unforeseen circumstances, delivery IS NOT 100% GUARANTEED on your selected delivery date. 

Due to us working with third party party delivery companies, we cannot guarantee your exact delivery time. 

For Overnight Delivery nationwide, NZPost will deliver your order between 9am-8pm. 

For Auckland Same Day Delivery, Sub60 Kiwi Express will deliver your order between up until 5pm for business addresses, or up until 8pm for residential addresses.

For Auckland Priority Same Day Delivery, Sub60 Kiwi Express will deliver your order by 4pm.

We try our best to get your order delivered on the chosen delivery date, however as our delivery is carried out by a third party delivery service, we CAN NOT GUARANTEE that the box will be delivered on the exact date, please order 1 day in advance if you are worried about this.

Unfortunately, we are unable to deliver to:

- PO Boxes (No access & may be left too long) 

- Apartments (No access) 

Regarding Rural Addresses, we are happy to send a non-perishable box (ie one without donuts).    However, we are unable to deliver boxes containing donuts as rural deliveries can take an extra 1-3 days to arrive.

Yes, of course. You will receive a tracking number via email once your shipping label has been printed by us, prior to your box being prepared.

You will be able to click on the tracking link within that email to see your delivery information.     Please allow some time for your tracking details to go live.