Help Center

Our customer service team works Monday - Friday 9am - 1pm, we DO NOT operate over the weekend. If you have emailed us over the weekend, we will reply as soon as we are back in office.

Once you have made your order, you will need to email us immediately at info@celebrationbox.co.nz to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things over for you. We can generally change things such as notes quite easily, however it is harder to change a delivery date - please email us to discuss.

Please note our office hours are Monday - Friday 9am - 1pm.

Our boxes are sent by overnight courier. Courier Post endeavour to deliver the next day. However, due to unforeseen circumstances, we are unable to guarantee that your order will arrive on your selected delivery date 100% of the time. 

If your gift box has been damaged during the transportation process, please send us an email to info@celebrationbox.co.nz with your order number and a photograph of how the gift box was received. We will put in a claim with the delivery company.

If you feel as if your box is very different from the photo, please email info@celebrationbox.co.nz a photo of how your box was received. 

Please keep in mind that every Celebration Box is hand made and some of the products are seasonal, limited edition, or limited in supply, so there may be slight variation from box to box such as the placement of confectionary, the color of flowers, confectionary packaging etc. 

The contents may also shift slightly during the transportation process. We do package every order tightly to minimize movement.

We endeavor to make every celebration box as closely as possible to the photos and product descriptions on the website, subject to the availability of product from our suppliers.

If your gift box is missing products or add-ons, please send us an email to info@celebrationbox.co.nz with your order number and a photograph of how the gift box was received. 

We can refund for missing add-ons. 

If your gift box has the products or add-ons, please send us an email to info@celebrationbox.co.nz with your order number and a photograph of how the gift box was received. 

Please keep in mind that every Celebration Box is hand made and some of the products are seasonal, limited edition, or limited in supply, so there may be slight variation from box to box such as the placement of confectionary, the color of flowers, confectionary packaging etc. 

We endeavor to make every celebration box as closely as possible to the photos and product descriptions on the website, subject to the availability of product from our suppliers.

- Wrong person at address

- No contact person provided for the delivery

- Incorrect address provided

- No access to building

Perishable Goods (Donuts & Fresh Food/Flowers)

We can provide a 30% refund of the total purchase price, or if you wish for us to re-send a new replacement box, we will need to charge 70% of the price for a new box.

This is because we have already done our part and sent the box out according to the instructions you have provided. The contents of the box can not be re-sent or re-used due to the perishable nature of the goods.

Non-Perishable Goods (Chocolates, Confectionary)

We can re-send the box, or provide a refund once the box has been returned to us.

We pack each gift box tightly to minimize movement during the transportation process, as well as include “fragile”, “perishable”, and “this way up” stickers on each box. If the contents have shifted slightly, we advise you to attempt to shift the products back into place if possible. If you feel as the contents has shifted beyond a state of repair, please email info@celebrationbox.co.nz

If your gift box contains perishable items (e.g. donuts, flowers) and has been in the delivery process (from the date and time it was scanned/picked up by the delivery driver, to the date it has been delivered), please email info@celebrationbox.co.nz for a refund or replacement.

Due to the high volume of orders, we prepare your gift box 2-3 working days before your gift box arrival date.

Full Refund

If you need to cancel your order, we can provide a full refund if you notify us at least 1 working days before your scheduled delivery date. 

50% Refund

If you notify us less than 1 working day to your scheduled delivery date and we have already prepared your gift box, we can provide a 50% refund for the cancellation if your box has already been made up.

Please email info@celebrationbox.co.nz if you need to cancel your order.

We deliver nationwide, with the exception of Apartments and PO Boxes, and perishable boxes to rural addresses (ie boxes which contain donuts are perishable).

Please check our calendar at the checkout to see the earliest delivery date, we recommend ordering a minimum of 3 days in advance, and you can order up to 3 months ahead. You can select any available date on this Calendar.

PLEASE NOTE

We will try our best to get your order to you on the selected delivery date however, as we use a third party delivery service and other unforeseen circumstances, delivery IS NOT 100% GUARANTEED on your selected delivery date. 

Due to the volume of orders being shipped, unfortunately this is not an option.  Orders will arrive between 9am - 5pm on the selected date, or 1 day after.

We try our best to get your order delivered on the chosen delivery date, however as our delivery is carried out by a third party delivery service, we CAN NOT GUARANTEE that the box will be delivered on the exact date, please order 1 day in advance if you are worried about this.

Unfortunately, we are unable to deliver to:

- PO Boxes (No access & may be left too long) 

- Apartments (No access) 

Regarding Rural Addresses, we are happy to send a non-perishable box (ie one without donuts).    However, we are unable to deliver boxes containing donuts as rural deliveries can take an extra 1-3 days to arrive.

Yes, of course. You will receive a tracking number via email once your shipping label has been printed by us, prior to your box being prepared.

You will be able to click on the tracking link within that email to see your delivery information.     Please allow some time for your tracking details to go live.

Auckland

Same Day - Metro Auckland - $12

Same Day - Rural Auckland - $15 

Standard Delivery (select date in calendar) - $5

Saturday Delivery - $10.95

North Island

Standard Delivery (select date in calendar) - $8.50 

Saturday Delivery $14

South Island

Standard Delivery (select date in calendar) - $14.50

Saturday Delivery $20

If the recipient isn’t at home, a few things will happen:

1. The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so.
2. If the driver is unable to leave the package, we are generally notified and we can try to arrange immediately re-delivery to an alternative address, or the box will be sent back to us.

If you provide us with an incorrect address and we deliver your order as per your instructions, we can offer a refund LESS:

50% if we are unable to deliver to the address and the order is returned to base.

20% if we are unable to send it and we have already made it.

If the box has been successfully delivered to the address you provided, you will need to pick it up from that address.

Estimated Delivery Times

Auckland: Same Day or Overnight

North Island: Overnight

South Island: Overnight

PLEASE NOTE

These are ESTIMATED delivery times, 9 times out of 10 these delivery times are accurate, however as we use a third party delivery service, we can not GUARANTEE the exact delivery date.

We recommend to order in advance.

We generally can not send perishable goods to rural addresses, as the delivery can take up to 3 days longer. If we find your order is rural, you have the following options:

1) Provide an alternative non-rural address (doesn't have RD in the address)

2) Swap your box with a non-perishable box (box with no donuts) to the same value

3) Send at your own risk (no refunds will be given for delivery reasons in this case)

We can only discuss customisation for orders over 10 boxes. However we have a great base range on our website, and you can select custom add-ons at the check out.

- Debit or Credit Card

- Laybuy (Get it now, pay over 6 weeks) 

- Afterpay (Get it now, pay over 4 weeks)

While we have always practised a high level of safety and hygiene, we wanted to let you know the extra safety and hygiene measures we will be undertaking to ensure we can provide you with the best and safest service possible, during the COVID-19 health crisis.

- In our Production Facility we are practising Social Distancing so staff remain 2 metres apart.

- Our Production Team will be wearing Face Mask and Gloves at all times, and have a timer set that goes off every 20 minutes for them to wash their hands. 

- All deliveries into our Food Facility is done so ensuring contractors/ courier drivers don’t come within a 2 metre distance.
- We have stepped up already robust Food Hygiene Practises and continue to enforce good Personal Hygiene.

- Our courier partner has already put into practise their own systems to deliver your package safely.

Celebration Box – Shop To Win Golden Ticket Giveaway   

1.       The ‘Shop To Win Golden Ticket’ Promotion begins 4pm 16th June 2020 and will end once we reach order number #50000 (this is the “Promotion Period”).  

2.       The Promoter is Celebration Box, 14C Haultain Street, Auckland, New Zealand, a brand owned and operated by Kennerley Gourmet Grocery Ltd (KGG).   

3.       The competition is open to residents of New Zealand, except employees of KGG and their immediate families and anyone otherwise connected with the organisation. “Immediate families” means the husband, wife, spouse, parent, siblings, and children (including stepparents, siblings and children).  

4.       Customers must place an order in order to enter. If they are order #50000 then there will be a golden ticket in the Celebration Box ordered. 

5.       The person who receives the Celebration Box, and the person who has ordered the box (the sender) will both receive a $500 prezzy card. If this is the same person (e.g. they ordered for them self) then they will win both $500 prezzy cards.  

6.       By entering this competition, the Entrant agrees to be bound by these terms and conditions.  

7.       Details on the competition and how to enter can be found via www.celebrationbox.co.nz 

Gift Boxes for Every Occasion: Celebration Box NZ 

Celebration Box is New Zealand's leading gift box provider of non-conventional boring gifts, so whether you need something to say 'Sorry babe', 'Happy Birthday' or 'I love you', a Celebration Box is the way to go. 

www.celebrationbox.co.nz 

8.       The prize is as follows: 2 x $500 prezzy cards. One for the recipient of the Celebration Box, and one for the sender. The prize is as stated, no cash or other alternatives will be offered. The prize is not transferable.   

9.       A winner will be announced after order #50000 is received by the recipient.  

10.   If the winners do not come forward after 3 days then they will be contacted directly by the Promoter. If the winner cannot be contacted or does not claim the prize within 7 days of notification, the Promoter reserve the right to withdraw the prize from the winner and pick a replacement winner, which will be order #50001 

11.   The Promoter will notify the winner when and where the prize can be collected / is delivered.  

12.   The Promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.  

13.   The winner agrees to the use of his/her name in any publicity material and to provide the Promoter with an image of themselves with the golden ticket and their Celebration Box if possible.  

14.   This promotion is in no way sponsored, endorsed or administered by or associated with, Prezzy Card, Facebook, Twitter or any other Social Network.  You are providing your information to the Promoter and not to any other party.   

15.   The Promoter shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.  

16.   The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the Promoter. 

We certainly do - you can place your own branding and products within the boxes, please email info@celebrationbox.co.nz with information such as the number of boxes, delivery date, destination(s), and your budget. We would be happy to discuss your requirements.