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Help Center | New Zealand Gift Site | Celebration Box NZ

Help Center


Customer Service

When will you respond to my email?

Can I make changes to my order? (e.g. note, delivery date)

Why didn't my order didn't arrive on the delivery date I selected?

Gift Box damaged by delivery company

Gift Box different from the photo

Gift Box missing products or add-ons

Gift Box has the wrong product(s) inside it

Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility

Contents within the gift box has shifted during transport

Gift Box not delivered for 2+ days (during the delivery process)

Cancellation Policy

Cancellation Policy


What areas do you deliver to?

How do I select a delivery date?

What if I need to request a delivery time?

Can you deliver to PO Boxes, Apartments and Rural Addresses?

Can I track my order?

How much is delivery?

What happens if the recipient isn’t home?

What happens if I provided you with the wrong address?

What are the estimated delivery times?

What happens if I made an order for perishable goods and I am a Rural (RD) Address?


Can you make custom boxes?

What methods of payment do you accept?

Health & Safety - Covid-19

Shop To Win – Golden Ticket Terms & Conditions

Corporate or PR Orders

Do you accept large custom Corporate or PR orders?


Allergen Summary

Nutritional Information

Donuts, Toppings & Colouring

Loose Confectionery